Experiencing issues with your IPTV? Most problems have simple solutions. Here's our comprehensive troubleshooting guide.
Problem: Buffering / Freezing
Solutions:
- Check your internet speed — run a speed test. You need at least 15 Mbps for HD, 25 Mbps for 4K
- Use Ethernet instead of Wi-Fi for a more stable connection
- Restart your router — power cycle for 30 seconds
- Close background apps consuming bandwidth
- Lower stream quality temporarily if your connection is slow
Problem: Black Screen / No Video
Solutions:
- Clear the app cache and restart
- Try a different channel to rule out a channel-specific issue
- Check if your subscription is active
- Reinstall the IPTV app
Problem: No Sound
Solutions:
- Check device volume and mute settings
- Switch audio track in the player settings
- Try a different channel
- Restart the app
Problem: EPG Not Loading
Solutions:
- Go to app Settings and refresh EPG data
- Ensure EPG URL is correctly configured
- Wait 5-10 minutes for initial EPG download
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